Farm and General Insurance Consultants Ltd

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Complaints Procedure

^{If
you wish to register a complaint please contact us in writing addressed to the}

^{Compliance
Officer, Farm and General Insurance Consultants Ltd, The New Forest Estate
Office, Lyndhurst Road, Brockenhurst, Hampshire SO42 7RL or by telephone 01590
624399.}

^{You
will receive written acknowledge from us within five business days of receipt of
your complaint. You will be advised
the name or job title of the person who will be handling your complaint.}

^{We
aim to resolve complaints at the earliest possible stage.}

^{Within
four weeks of receiving your complaint we will send you either:}

^{a
final response; or}
^{a
holding response which explains why we are not yet in a position to resolve
the complaint and will indicate when we will make further contact.
This will be within eight weeks of receipt of the complaint.}

^{Within
eight weeks of receiving your complaint we will send you either:}

^{a
final response; or}
^{a
response explaining the reasons for further delay and an indication of when
a final response can be expected.}

^{If
you cannot settle your complaint with us or if you are unhappy with the delay,
you may refer your complaint to the Financial Ombudsman Service.
A copy of the Financial Ombudsman Service’s explanatory leaflet will be
provided.}

^{The
Financial Services Compensation Scheme}

^{We
are covered by the Financial Services Compensation Scheme and you may be
entitled to compensation from the scheme if we cannot meet our obligations. This
depends on the type of business and the circumstances of the claim.
Insurance advising & arranging is covered 100% of the first Ł2,000
and 90% of the remainder of the claim, without any upper limit. For compulsory
classes of insurance, insurance advising & arranging is covered for 100% of
the claim without any upper limit. Further information about compensation scheme
arrangements is available from the FSCS at}^{www.fscs.org.uk}

^{last
updated 29th August 2007}